Privacy Policy

1. Introduction

Welcome to Chaz Boren's website ("we," "our," "us," or "Company"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at chazboren.com, use our services, or engage with us professionally.

By accessing or using our services, you agree to the terms and conditions described in this Privacy Policy. Please read this policy carefully to understand how we handle your personal information. If you do not agree with our practices, please do not use our services.

This Privacy Policy is designed to comply with a range of privacy laws across jurisdictions, including:

• The General Data Protection Regulation (GDPR) and UK GDPR, along with the Data Protection Act 2018
• The Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25
• U.S. privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Utah Consumer Privacy Act (UCPA), and Connecticut Data Privacy Act (CTDPA)
• Other applicable federal, state, and provincial laws governing electronic communications

This policy applies to information we collect:

• On our website (chazboren.com)
• In email, text, and other electronic communications
• Through mobile and desktop applications related to our services
• Through our professional services
• Through social media interactions
• Through customer support channels

2. Information We Collect

2.1 Personal Information

We collect and use personal information that you provide to us when interacting with our website and services. This includes:

• Identifiers (name, postal address, email address, phone number)
• Professional or employment information
• Transaction history and preferences
• Information about your project requirements and goals
• Communications and correspondence content
• Service feedback and testimonials (with your consent)
• Account credentials (for client portals or restricted areas)
• Business contact information

We use this information to:

• Contact you about our services
• Provide the professional services you requested
• Improve our website and service offerings
• Process transactions and inquiries
• Customize your experience with our services
• Maintain accurate records of our interactions
• Respond to your questions and support needs
• Develop solutions tailored to your requirements

2.2 Automatically Collected Information

When you visit our website or use our applications, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (if enabled on your device)
• Cookies and tracking technologies
• Mobile device identifiers
• Browser fingerprinting data
• Network connection information
• App usage statistics and interactions
• Referral sources and entry/exit pages
• Device settings and preferences

2.3 Information from Third Parties

We may receive information about you from:

• Business partners and service providers
• Marketing and analytics providers
• Social media platforms (if you connect with our services)
• Professional networking sites
• Industry associations and directories
• Public records and publicly available sources
• Joint marketing partners
• Referrals from existing clients or contacts

3. How We Use Your Information

3.1 Providing Services

• To provide, maintain, and improve our services
• To respond to your requests, comments, or questions
• To send administrative information and updates
• To process and evaluate service requests
• To verify your identity when needed
• To maintain accurate records and documentation
• To facilitate business operations and service delivery
• To communicate with you about projects and services
• To fulfill contractual obligations and agreements
• To provide technical support and troubleshooting

3.2 Personalization and Marketing

• To personalize your experience and deliver tailored content
• To provide relevant service recommendations
• To send promotional communications (with your consent)
• To conduct surveys and research
• To analyze marketing effectiveness
• To send service updates and notifications
• To create custom audiences for advertising
• To measure engagement with our content
• To optimize marketing campaigns
• To identify trends and preferences

3.3 Website and Service Improvement

• Improve user experience and functionality
• Develop new products and services
• Debug and fix technical issues
• Analyze usage patterns and trends
• Monitor and prevent fraud
• Enhance security measures
• Optimize website performance and load times
• Test new features and functionality
• Improve navigation and content organization
• Conduct A/B testing for service improvements

3.4 Legal and Regulatory Compliance

• Comply with applicable laws and regulations
• Maintain required records
• Respond to legal requests and subpoenas
• Protect against illegal activities
• Enforce our terms and policies
• Meet tax reporting requirements when applicable
• Conduct required audits
• Establish, exercise, or defend legal claims
• Report suspected illegal activities to authorities
• Comply with industry standards and best practices

4. Legal Basis for Processing (GDPR/UK GDPR)

For individuals in the European Economic Area (EEA), UK, or Switzerland, we rely on the following legal bases to process your personal data:

• Contractual Necessity: Processing necessary for performing a contract with you, such as providing our services or taking steps at your request before entering into a contract
• Legitimate Interests: Processing that serves our legitimate business interests or those of third parties, provided these interests are not overridden by your interests or fundamental rights and freedoms
• Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject
• Consent: Processing based on your specific, informed, and unambiguous consent, which you may withdraw at any time
• Vital Interests: In exceptional circumstances where processing is required to protect your or someone else's life

We will only process your personal data in accordance with applicable data protection laws and will ensure appropriate safeguards are in place when transferring data across borders.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website and enabling core functionality such as security, network management, and accessibility
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Functionality Cookies: Allow us to remember choices you make and provide enhanced features and personalized content
• Advertising Cookies: Used to deliver relevant advertisements and track campaign performance, helping measure the effectiveness of advertising campaigns
• Social Media Cookies: Enable you to share our content with your social networks and may be used for advertising purposes

5.1 Analytics Services

We may use various analytics services including:

• Google Analytics: To analyze website traffic, user behavior, and marketing campaign effectiveness
• Microsoft Clarity: For session recordings, heatmaps, and user experience improvements
• Hotjar: For behavior analytics and feedback collection
• Similar analytics tools: To improve website functionality and user experience

5.2 Managing Your Preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Most browsers allow you to refuse cookies through their settings menu. You can learn more about cookies at allaboutcookies.org.

Please note that if you disable cookies, some portions of our website may not function properly. To opt out of Google Analytics tracking, you can use the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

6. Information Sharing and Disclosure

We may share your personal information with the following categories of recipients:

6.1 Service Providers

We may engage trusted third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our service providers may include:

• Cloud storage and hosting providers
• Payment processors
• Analytics and marketing providers
• Customer relationship management systems
• Email and communication service providers
• Technical consultants and development partners
• Security and fraud prevention services

6.2 Business Partners

We may share information with business partners who offer complementary services that may be of interest to you. When we do this, we typically require these partners to maintain similar standards of data protection and confidentiality.

6.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different Privacy Policy.

6.4 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose information:

• To comply with applicable laws and regulations
• To enforce or apply our terms of service and other agreements
• To protect the rights, property, or safety of our company, our customers, or others

6.5 With Your Consent

We may share your information with third parties when we have your consent to do so. You can withdraw your consent at any time by contacting us.

6.6 Analytics and Marketing Partners

We may share non-personally identifiable information with analytics and marketing partners, including:

• Google Analytics - for website traffic analysis
• Social media platforms - for targeting and remarketing
• Marketing automation tools - for campaign management
• Advertising networks - for promotional campaigns

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 Rights for EEA and UK Residents (GDPR/UK GDPR)

If you're located in the European Economic Area or United Kingdom, you have the following rights:

• Right to access: Obtain confirmation of whether we process your data and access your personal information
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data under certain conditions
• Right to restrict processing: Request that we limit processing in specific circumstances
• Right to data portability: Request transfer of your data in a structured, commonly used and machine-readable format
• Right to object: Object to processing, particularly for direct marketing purposes
• Rights related to automated decision-making: Seek human intervention for decisions based solely on automated processing

7.2 Rights Under Canadian Privacy Laws (PIPEDA and Quebec's Law 25)

If you're a Canadian resident, you have these rights:

• Access and correction: Request access to and correction of your personal information
• Consent management: Withdraw consent for data processing (subject to legal restrictions)
• Data portability: Where applicable, request your personal information in a transferable format
• Knowledge of automated decisions: Receive information about automated decisions that significantly affect you

7.3 CCPA/CPRA Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:

• Know what personal information we collect and how it's used
• Access your personal information
• Request deletion of your personal information
• Opt-out of the sale or sharing of personal information
• Limit the use of sensitive personal information
• Non-discrimination for exercising your rights
• Correct inaccurate personal information

7.4 Additional State Privacy Rights

Residents of certain states may have additional rights:

• Virginia (VCDPA) - Right to access, correct, delete, obtain a copy, and opt out of targeted advertising
• Colorado (CPA) - Right to opt out of profiling, access, correct, delete, and data portability
• Utah (UCPA) - Right to access, delete, and opt out of sensitive data processing
• Connecticut (CTDPA) - Right to access, correct, delete, obtain a copy, and opt out of automated processing

7.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We may need to verify your identity before processing your request. We will respond to all legitimate requests within the timeframes required by applicable law.

7.6 Opt-Out of Sale or Sharing

While we do not typically sell personal information in the traditional sense, certain data sharing may be considered "selling" or "sharing" under some privacy laws. If applicable, you can opt out by:

• Clicking the "Do Not Sell or Share My Personal Information" button at the top of this policy
• Contacting us directly using the information in the "Contact Us" section
• Using browser-based opt-out signals where recognized and required

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Factors we consider in determining retention periods include:

• Legal and regulatory requirements
• Industry standards and best practices
• The nature and sensitivity of the data
• Business and operational needs
• Potential risks of harm from unauthorized use or disclosure

Different categories of data may be retained for different periods based on their purpose and applicable regulations:

• Account information: While your account is active and for a reasonable period afterward
• Communications: Duration of our business relationship plus a reasonable period
• Website analytics data: Typically retained in an aggregated form
• Marketing preferences: Until you opt out or ask us to delete them
• Transaction records: As required by tax and financial regulations

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

9. International Data Transfers

If you are located outside of the United States, your personal data may be transferred to and processed in jurisdictions that do not offer the same level of protection as in your home region. We ensure such transfers are conducted using appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data processing agreements with third parties that include appropriate data protection provisions
• Other legally recognized transfer mechanisms as required by applicable regulations

When transferring data internationally, we implement technical and organizational measures to ensure ongoing protection of your personal information. You have the right to obtain information about the safeguards we have put in place by contacting us.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We implement the following security measures:

• Encryption of sensitive data in transit and at rest
• Secure data storage and transmission using industry-standard protocols
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training and security awareness
• Incident response and data breach notification procedures
• Secure development practices
• Regular security updates and patch management

While we implement reasonable security measures, we encourage you to:

• Use strong, unique passwords
• Keep your account credentials confidential
• Be cautious about sharing personal information
• Keep your devices and software updated
• Report security concerns promptly

11. Children's Privacy

Our services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at the information provided in the "Contact Us" section, and we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

For significant changes that materially affect your rights or how we use your personal information, we may provide additional notice, such as a prominent website notice or an email notification. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

When contacting us about privacy matters, please include:

• Your full name
• Contact information
• The nature of your request
• Your state or country of residence

We strive to respond to all privacy requests promptly, typically within 30 days. If we need more time, we will notify you in writing.

14. Acceptance of Terms

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. You also consent to our use and disclosure of your personal information as described in this policy.

If you do not agree with any terms of this Privacy Policy, please:

• Discontinue use of our services
• Do not provide us with any personal information
• Contact us to discuss your concerns

Your continued use of our services following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

15. Communication Preferences

By providing your contact information and using our services, you consent to receive communications from us. This includes:

• Service-related notifications and updates
• Responses to your inquiries and requests
• Administrative communications
• Marketing and promotional content (with opt-out options)
• Technical notices and security alerts

You can manage your communication preferences by:

• Emails: Clicking the unsubscribe link in any marketing email
• Direct communications: Requesting to be added to our Do Not Contact list
• All communications: Contacting us using the information in the "Contact Us" section

You retain the right to withdraw your consent for receiving marketing communications at any time without affecting the processing of your personal data for other purposes.